Milliona Store Policies

At Milliona, every piece is created with care, and we want your experience with us to feel just as thoughtful.
Below you’ll find our store policies, written to keep things clear, fair, and reassuring for your shopping journey.

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Shipping Policy

All Milliona orders are carefully packed and shipped from our Sydney base or our international warehouse in China, depending on stock availability and destination.
We always choose the fastest and most reliable shipping route to ensure your treasures arrive safely.

Shipping Destinations

We currently ship to:
🇦🇺 Australia
🇳🇿 New Zealand
🇺🇸 United States
🇨🇦 Canada
🇬🇧 United Kingdom
🌍 Selected European countries
🇦🇪 United Arab Emirates

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Estimated Delivery Time

• Australia: 3–15 business days
• New Zealand: 7–18 business days
• United States & Canada: 6–27 business days
• United Kingdom & Europe: 6–27 business days
• United Arab Emirates: 8–15 business days

You will receive a tracking link once your order has been dispatched.
Please note that international deliveries may experience slight delays due to customs clearance or local courier schedules.

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Shipping Rates

• Australia: AUD $12
• New Zealand: NZD $18
• USA & Canada: USD $25–28
• United Kingdom: GBP £12–15
• Europe: EUR €15–18
• United Arab Emirates: AED 36

✨ Free Shipping

• Orders over A$150 (Australia)
• Orders over A$200 (International)

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Important Notes

• Orders may be fulfilled from Sydney or our international warehouse depending on stock availability.
• Import duties, customs taxes, or local fees (if applicable) are the responsibility of the customer.
• Milliona is not liable for postal delays, customs processing issues, or incorrect shipping information provided at checkout.

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Returns & Replacements

We want you to love your Milliona jewelry as much as we loved creating it.

If your item arrives damaged, defective, or with missing items, please contact us within 7 days of receiving your order to apply for a return, refund, or replacement.

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What We Need From You

Please email millionaaccessories@gmail.com within 7 days with the following information:

- Your order number

- The name of the item(s)

- A brief description of the issue

- Clear photos of:

• All items received
• The faulty or damaged area
• The packaging
• The shipping label with tracking number

This helps our team assist you as quickly and accurately as possible.

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How We Resolve the Issue

Once your request has been reviewed and approved, we will:

• Provide instructions for returning the item (if required), and
• Re-send the missing item, or
• Issue a refund or store credit if the item is unavailable

For faulty, damaged, or missing items, return shipping is fully covered by Milliona.

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Please Note

• We do not accept returns or refunds for change of mind.
• The 7-day return period begins from the date your order is delivered.

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Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable and non-exchangeable:

• Earrings
• Sale items
• Custom-made pieces

Once your return is received and inspected, approved refunds (excluding original shipping costs) or store credit will be processed.

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Refund Policy

Approved refunds will be credited back to your original payment method.
Please allow 3–7 business days for the funds to appear in your account.

If you have not received your refund after 10 business days, please contact your bank first, then reach out to us at millionaaccessories@gmail.com.

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Order Cancellations

Orders can only be cancelled before they have been shipped.
Once your parcel has been dispatched, we are unable to modify or cancel your order.

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Care Instructions

All Milliona jewelry is water-resistant, tarnish-resistant, and made for everyday adventures — from sunlit days to moonlit parties.

To help your jewelry stay glowing for as long as possible, we recommend the following care:

• Avoid prolonged exposure to chemicals, including perfumes, lotions, cleaning products, hair products, and sanitizers
• Remove jewelry before swimming, showering, or exposure to se water, swimming pools, or hot tubs
• Gently wipe with a soft, dry cloth after wear to remove moisture, sweat, or residue
• Store in a dry place or jewelry pouch when not in use

Please note: While suitable for daily wear, but waterproof does not mean ocean-proof. Seawater and strong chemicals can damage all metals over time. Natural freshwater pearls are delicate and may scratch if not handled with care.

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Privacy Policy

Your privacy is important to us.
We collect only the information necessary to process your order and provide the best possible shopping experience.

Your personal data will never be sold or shared with third parties.

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Contact Us

For shipping, returns, or general inquiries, please contact us at:
📩 millionaaccessories@gmail.com

We aim to respond within 1–2 business days.

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Thank you for supporting Milliona, a small ocean-inspired brand built for dreamers and free souls.
Every order helps our dream shimmer a little brighter. 🌊✨